United Double Reed

Returns & Exchanges

• Window: Returns accepted within 14 days; report defects/errors within 7 days.
  
• Condition: Items must be unused, undamaged, and in original packaging.
  
• Exclusions: Custom or personalized products are final sale.
  
• Refunds: Processed to original payment within 5–7 business days (shipping fees non-refundable).
  

How to Start
Email JWren@unitedcallworks.com with your order number to receive return instructions.

Processing & Delivery

• Processing: 2–4 business days (custom orders may require extra time).
  
• Shipping: 3–7 business days via standard delivery within the continental U.S.
  
• International: Currently shipping within the U.S. only.
  

Tracking & Support

• Tracking: You’ll receive an email with your tracking number once the order ships.
  
• Issues: If an item is lost or arrives damaged, please email JWren@unitedcallworks.com within 7 days for a resolution.